What is the best way to contact Gen Mover to request or book their services?

Whether you want to ask us something or looking to book our assistance, you can either call us or send us a message to enquiry@housemoversmalaysia.com.my. Once we get your message, our manager will get in touch with you as soon as possible.

What happens after enquiry submission?

Our manager calls you back or emails you with reference to your submission within 48 hours. In case you book one of our services, you are to receive an invoice from us to confirm your submission within 48 hours.

How can I speed up my relocation?

There are a few things you can do before the day of the move:

• Put name tags on each box and pack your belongings in accordance with respective rooms
• If possible, sort out your boxes, putting lighter ones at the top and heavier ones at the bottom
• Clean up each of the household items and appliances properly
• In case you don’t want to wait for our packers, put bubble wrap over fragile items and otherwise secure delicate items with soft materials, such as blankets and towels.

Can I re-schedule or altogether cancel your assistance?

You may either re-schedule or cancel our services within 7 days before the set move date. Otherwise, charges will apply.

How can I report, if I’m unsatisfied with your services?

We make sure that our services correspond the highest quality standards. However, if there is anything that left you unsatisfied with our assistance, make sure to contact us and leave your feedback. We’ll deal with this issue ASAP.

Are you available on weekend or short notice?

Of course. We know that at times people have to relocate urgently. However, you will have to book our assistance 48 hours in advance of your move.

How do I pay for your assistance?

You will have to make an advance 50% payment. At this time, we only accept bank deposits.